Refund Policy

Overview

This Refund Policy applies to all purchases made through the website of
HOMES LANE LTD.

We aim to ensure a fair and transparent returns process for all customers purchasing bathroom fittings and related accessories.

If you have any questions regarding returns or refunds, please contact us at homeslane@hotmail.com.

πŸ“¦ Eligibility for Returns

You may request a return if:

  • The item is unused and in its original packaging
  • The item is returned within 14 days of delivery
  • The item is not custom-installed, altered, or damaged after delivery

Certain items may not be eligible for return if they have been used or installed.

🚫 Non-Returnable Items

The following items are generally not eligible for return:

  • Used or installed bathroom fittings
  • Items not in original packaging
  • Items damaged due to misuse or improper installation
  • Clearance or final sale items (if applicable)

πŸ”„ Return Process

To request a return:

  1. Contact us at homeslane@hotmail.com
  2. Provide your order number and reason for return
  3. Wait for return instructions from our support team
  4. Package the item securely and send it back to the provided address

πŸ’° Refund Conditions

Once the returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • Shipping costs are generally non-refundable unless the item is faulty or incorrect

πŸ“¦ Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include clear photos of the item and packaging
  • We will arrange a replacement or refund where applicable

⏳ Processing Time

Refund processing includes:

  • Return inspection: 1–3 working days
  • Refund issuance: 5–10 working days depending on payment provider

πŸ“© Contact Us

If you have any questions about this policy:

Email: homeslane@hotmail.com
Support Hours: Monday – Friday, 9:00 AM – 5:30 PM (GMT)

πŸ“„ Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page.

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