If you have any questions about our products, delivery, or ordering process, please find answers below. If you still need help, you can contact us at homeslane@hotmail.com.
ποΈ Orders
How do I place an order?
Simply browse our Shop, select the products you need, and add them to your cart. Follow the checkout process to complete your order.
Can I modify or cancel my order?
If your order has not yet been processed, we may be able to assist with changes or cancellation. Please contact us as soon as possible.
π Delivery
Do you deliver across the UK?
Yes, we provide nationwide delivery across the United Kingdom.
How long does delivery take?
- Standard delivery: 2β5 working days
- Express delivery: 1β3 working days
Delivery times may vary depending on location and product availability.
Will I receive tracking information?
Yes, tracking details are provided where available once your order has been dispatched.
π§° Products
Are your bathroom fittings suitable for standard UK installations?
Yes, our products are designed to be compatible with standard UK bathroom fittings and plumbing systems.
Do you sell to trade customers?
Yes, our products are suitable for both residential users and small trade projects.
π Returns & Refunds
Can I return a product?
Yes, items can be returned if they are unused and in original packaging, subject to our refund policy.
How long do refunds take?
Once your return is received and inspected, refunds are typically processed within 5β10 working days.
π³ Orders & Support
What should I do if I receive a damaged item?
Please contact us immediately with your order details and photos of the item. We will assist you as quickly as possible.
π§ Contact Support
If your question is not listed above, please contact us:
Email: homeslane@hotmail.com
Customer Support: Monday β Friday (9:00 AM β 5:30 PM GMT)